As a workplace investigator, you are often tasked with investigating claims of workplace misconduct, including harassment, discrimination, and bullying. While it's essential to conduct thorough and objective investigations, it's equally important to consider the impact that these investigations can have on the people involved, including the complainant, respondent, and witnesses. That's where a trauma-informed approach can be helpful.

What is a Trauma-Informed Approach?

A trauma-informed approach is an approach that takes into account the potential impact of trauma on individuals and seeks to create a safe and supportive environment for those who have experienced trauma. This approach recognizes that individuals who have experienced trauma may react differently to stressful situations and may require different types of support to feel safe and supported.

Tips for Using a Trauma-Informed Approach in Workplace Investigations

1. Start with a clear explanation of the investigation process: When speaking with the complainant, respondent, and witnesses, it's important to explain the investigation process clearly and in a way that is easy to understand. This can help to reduce confusion and anxiety and help individuals feel more comfortable sharing their experiences.

2. Provide emotional support: Individuals who have experienced trauma may be experiencing a range of emotions, including fear, anxiety, and anger. It's essential to provide emotional support throughout the investigation process, including referring individuals to counseling or support services if needed.

3. Use trauma-informed language: The language used during an investigation can impact how individuals perceive the process and how comfortable they feel sharing their experiences. Using trauma-informed language, such as “I understand this experience is difficult to share” and "I'm sorry this happened to you," can help individuals feel heard and validated.

4. Create a safe and supportive environment: Creating a safe and supportive environment is essential for individuals who have experienced trauma. This can include offering a private space for interviews and providing breaks during interviews if needed.

5. Consider the individual's needs: Every individual is unique, and their experiences of trauma are unique. It's essential to consider the individual's needs when conducting an investigation and provide support and accommodations as needed.

I remember conducting an investigation into a discrimination claim a few years ago. The complainant was visibly shaken during her interview and struggled to share her experiences. As we talked, I realized that she had experienced significant trauma in her past and that this experience was triggering those feelings. I took a trauma-informed approach, providing emotional support, using trauma-informed language, and creating a safe and supportive environment. By the end of the interview, the complainant felt heard and validated, and we were able to conduct a thorough and objective investigation.

Using a trauma-informed approach in workplace investigations is essential to ensure that individuals feel safe and supported throughout the process. By using a trauma-informed approach you can help create a positive and empowering experience for all involved.

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